SidmHeal® ("we," "us," or "our") makes a deliberate choice to collect as little personal information as possible. We do not sell your data. We do not share it with advertisers. We do not build behavioral profiles. This policy explains what little we do collect, why, and what control you have over it.
We only collect information you actively provide to us, in the following situations:
If you fill out our support form on sidmheal.com/warranty, we collect:
If you contact us at info@sidmheal.com or any of our addresses, we receive your email address and the contents of your message.
Our website host (Netlify) automatically records basic technical information such as IP address, browser type, and pages visited. This is standard for any website and is used only for security and to fix technical problems. We do not use cookies for tracking or advertising.
We use the information you provide for one purpose only: to respond to and resolve your request.
Specifically, we use it to:
We do not use your information for marketing. We do not add you to a newsletter or promotional list. We do not send you offers. If you submit a support request, you will hear from us only about that request.
To operate this website and respond to your requests, we use the following services:
We do not share your information with any other third parties for advertising, analytics, or any commercial purpose.
Support and warranty records are kept for up to two years after the case is closed, so we can reference them if you contact us again about the same issue. After that, they are deleted from our systems.
You can at any time:
To exercise any of these rights, email us at info@sidmheal.com with the subject line "Privacy Request." We will respond within 30 days.
Our products and website are for adults only. We do not knowingly collect information from anyone under 18. If you believe a minor has submitted information to us, please contact us and we will delete it immediately.
If we update this policy, we will change the "Last updated" date at the top. Material changes will be noted clearly. Continued use of our website after changes means you accept the updated policy.
Questions about this policy or your information? Email us at info@sidmheal.com with the subject line "Privacy."
SidmHeal®
Email: info@sidmheal.com