Privacy Policy

Our approach

SidmHeal^® ("we," "us," or "our") makes a deliberate choice to collect as little personal information as possible. We do not sell your data. We do not share it with advertisers. We do not build behavioral profiles. This policy explains what little we do collect, why, and what control you have over it.

Information we collect

We only collect information you actively provide to us, in the following situations:

1. When you submit a support or warranty request

If you fill out our support form on sidmheal.com/warranty, we collect:

• Email address (required) — so we can reply to your request.
• Product model (required) — to identify your item.
• Issue type (required) — to route your request correctly.
• Order number (optional) — only requested for warranty replacement claims.
• Message text (optional) — any details you choose to share.

2. When you email us directly

If you contact us at info@sidmheal.com or any of our addresses, we receive your email address and the contents of your message.

3. Standard server logs

Our website host (Netlify) automatically records basic technical information such as IP address, browser type, and pages visited. This is standard for any website and is used only for security and to fix technical problems. We do not use cookies for tracking or advertising.

How we use your information

We use the information you provide for one purpose only: to respond to and resolve your request.

Specifically, we use it to:

• Reply to your support, setup, or warranty question.
• Process a warranty replacement if eligible.
• Keep an internal record of your case for follow-up.

We do not use your information for marketing. We do not add you to a newsletter or promotional list. We do not send you offers. If you submit a support request, you will hear from us only about that request.

Third-party services

To operate this website and respond to your requests, we use the following services:

• Formspree — processes the support form submissions and forwards them to our email. Submissions pass through Formspree's servers. See their Privacy Policy.
• Netlify — hosts this website. See their Privacy Policy.
• Zoho Mail — our email provider. Messages you send to us are received and stored here. See their Privacy Policy.

We do not share your information with any other third parties for advertising, analytics, or any commercial purpose.

How long we keep your information

Support and warranty records are kept for up to two years after the case is closed, so we can reference them if you contact us again about the same issue. After that, they are deleted from our systems.

Your rights

You can at any time:

• Request a copy of the information we hold about you.
• Ask us to correct any inaccurate information.
• Request deletion of your information from our systems.
• Withdraw consent if you previously gave it.

To exercise any of these rights, email us at info@sidmheal.com with the subject line "Privacy Request." We will respond within 30 days.

Children's privacy

Our products and website are for adults only. We do not knowingly collect information from anyone under 18. If you believe a minor has submitted information to us, please contact us and we will delete it immediately.

Changes to this policy

If we update this policy, we will change the "Last updated" date at the top. Material changes will be noted clearly. Continued use of our website after changes means you accept the updated policy.

Contact us

Questions about this policy or your information? Email us at info@sidmheal.com with the subject line "Privacy."

SidmHeal^®
Email: info@sidmheal.com