Warranty Terms

Coverage period

SidmHeal^® warrants its products against defects in materials and workmanship for a period of one (1) year from the date of original purchase from SidmHeal or an authorized retailer (including Amazon US).

No registration is required. Your warranty is valid based on your purchase record. Submitting our optional support form does not extend or activate the warranty — it only helps us process your request faster if you ever need to use it.

What is covered

This warranty covers, at our discretion (repair or replacement):

• Manufacturing defects in materials or workmanship.
• Motor failure under normal use.
• Charging or battery defects (charging port, internal battery).
• Failure of buttons or controls under normal use.
• Defects in silicone or external housing (cracks, splitting) under normal use.

What is not covered

This warranty does not cover:

• Damage from misuse, abuse, or accidents (drops, impacts, crushing).
• Damage from exposure to extreme temperatures, fire, or open flame.
• Damage from submerging the device beyond its stated water resistance rating.
• Normal cosmetic wear, scratches, or discoloration of the silicone exterior.
• Damage from use of incompatible chargers, adapters, or accessories.
• Damage caused by unauthorized repair, modification, or disassembly.
• Products purchased from unauthorized resellers or counterfeit products.
• Loss or theft.
• Consequential, incidental, or indirect damages of any kind.

How to make a claim

If you believe your product has a defect covered by this warranty:

• Visit sidmheal.com/warranty and submit the support form.
• Or email info@sidmheal.com with subject "Warranty Claim."
• Provide your order number (from Amazon or our website) so we can verify your purchase.
• Briefly describe the issue. We may ask for photos or a short video to help diagnose.

We will respond within one to two business days. If your claim is approved, we will ship a replacement at no cost to you within the contiguous United States. Shipping arrangements for other regions may vary.

Hygiene policy

Because of the intimate nature of our products, we do not require return of the defective item for warranty replacement. We trust your description of the issue and will send a replacement based on that. We may, in rare cases of suspected counterfeit products, ask for photos or a short video before processing.

Limit of liability

Our maximum liability under this warranty is limited to repair or replacement of the product. We are not liable for any indirect, incidental, special, or consequential damages of any kind.

Some jurisdictions do not allow the exclusion of incidental or consequential damages, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.

Statutory rights

This warranty is offered in addition to — and does not affect — any statutory rights you may have as a consumer under applicable law.

Questions

Any questions about these terms? Email us at info@sidmheal.com with the subject line "Warranty Terms."