Warranty Help

Standing behind our work.

Every SidmHeal object is covered by a one-year limited warranty against defects in materials and workmanship — from the day it arrives in your hands.

No registration required

Your one-year limited warranty is valid based on your purchase record. You don't need to register anything or share your email to be covered. This page is here for setup help and for when you actually need support.

Before you submit, try this.

Most issues resolve in under a minute

New objects ship with a travel lock to prevent accidental activation in transit. Press and hold the power button for a full 5 seconds to wake the device. If you still see no light, please charge for 30 minutes before trying again.

Make sure the magnetic connector is fully seated — you should feel a small click when it locks in. Try a different USB power source (a wall adapter rather than a computer port). If the light is faint or flickering, clean the contacts gently with a dry cotton swab.

A fully drained battery can affect performance until the next full charge cycle. Charge for at least 3 hours, then run the object on its highest setting until it turns off naturally. This recalibrates the battery and almost always restores full power.

A small amount of motor sound is normal as objects break in. Rattles or grinding, however, are not. If the sound persists for more than a few uses, please submit a warranty claim below and we'll send a replacement.

Optional

Want us to help faster?

Tell us briefly what's happening, and we'll respond to your email within one to two business days. Submitting this form is optional — your warranty is already valid based on your purchase record.

Discreet support.

We never sell your information or use your email for marketing. Your email is used only to respond to this specific product support request.

Our reply will arrive from info@sidmheal.com with the subject line "SidmHeal Support".

Thank you.

Your request is in. We'll respond to your email within one to two business days. Please check your spam folder if you don't see our reply.